Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more relaxed and pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Thornton and across Adams County, including  Brighton, Commerce City, Northglenn, Dacono,  Westminster, Arvada, Denver, Erie, Hudson, Fort Lupton and beyond.

We are dedicated to providing state-of-the-art veterinary service to you and your pet, delivered with care and compassion. 

Our team is passionate about preventative care, client education, and providing outstanding medical services to all of our four-legged patients and their proud owners.

Hospital FAQs

Never been to our Thornton veterinary clinic?

Learn more about our hospital's policies, payment options, and appointment booking by reading through the FAQs below.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to provide your pet with the care they need and deserve.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment for any reason, please let us know as soon as possible so that we can offer the space in our schedule to other clients in need.

• What types of animals do you treat?

  Our vets care for indoor and outdoor domestic cats as well as companion dogs of all shapes and sizes.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.